The Telephone Sales course is for you if:
You are a Call-Center employee
You're part of the Sales team that also communicates with customers on the phone in order to sell.
Location
Online, Zoom platform
Course format
Open/closed
Degree
XONTECH Academy Graduation Certificate
Offered materials
PDF course support
Benefits of attending the course
01
You will understand inside sales and be better prepared for what comes next.
02
You will learn how to use various tools to make it easier to sell over the phone.
03
You will learn to make great presentations and close the sale the way you want to.
Training program
Days:
2 days of 2 sessions per day
Sessions:
In total +/- 4 sessions, 4 hours each, lunch and coffee breaks included.
Daily schedule:
From 8.30 - 12.30 and 13.00 - 16.30
Questions that will be answered in the course:
- What is telephone selling today?
- What capabilities are needed to succeed in the field?
- What do customers expect from us?
- What tools should we use?
- How to set up our sales interaction plan?
- How to set our sales targets and do our pre-call research?
- What increases success rates in telephone sales?
Course content
Introduction
- What are domestic sales. Evolution;
- Get ready for what's coming;
- Success qualities for an inside sales representative;
- Social Selling LinkedIN, Facebook, Instagram;
- Establishing a sales plan;
- Time Management;
- Practical Application.
Product
- Product Description;
- Advantages and Benefits;
- Expected Results;
- Product Demo;
- Excellent presentation skills;
- Practical Application.
Selling techniques
- Adapt the selling method;
- Prospecting and market analysis;
- Who do we contact?
- When do we contact? Suitable intervals;
- Obstacles encountered;
- Getting the message across. Active listening;
- Focus - understanding customer needs;
- Handling objections;
- Practical Application.
Closing the sale/closing the contract
- Trust and how to build it;
- Active buying incentives;
- Cross-selling and increasing the value sold;
- Obtaining the purchase commitment;
- Create long-term partnerships.
Course suits you, but want more information? Request the Course program by e-mail.
Reviews
The Course is highly interactive
The activity is more like a Workshop than a Course; each module contains practical applications, role-play, case studies, lots of exercise, gamification.
Course Speaker
ADRIAN BARBU
Master Trainer/Executive Coach
He started his career as a team leader in Logistics in France. She has more than 16 years of practical experience as a manager in multinational companies at local and international Board level, in Sales, Marketing, Purchasing, Development.
He then gained valuable expertise in more than 15 years of consulting, training and coaching for more than 150 top multinational and local companies in various industries (Automotive, Robotics, IT, Banking, Electronics, Electronics, Pharma, Insurance, FMCG, Cosmetics, Tire, Furniture and Decoration), serving some of these companies in several countries (Greece, Czech Republic, Slovakia, Hungary, Serbia, Ukraine, Bulgaria, Poland, Pakistan).
In this capacity, he supports leadership teams to create, innovate and successfully implement their companies’ medium and long-term strategies. Through the programs delivered, Adrian supports strategic thinking, team synergy, engagement, innovation and sustainable performance.
Adrian is invited on 4 continents as a Key Note Speaker at international conferences and in recent years has consistently achieved 1st place in audience feedback scores. He works as Executive Coach and volunteers as Business Mentor for student start-ups.
With a solid academic background BA in Linguistics and MBA in Business Administration, internationally certified as an Executive Coach (ICF-ACSTH), NLP Master (Richard Bandler – School), and as an expert in Customer Experience Management, Adrian manages to create a unique, challenging, transformative experience for participants, in the classroom or online Course environment.
Adrian is Master Trainer for Strategy, Performance Management/MBO and Change Management, Leadership, Sales, Negotiation and Applied Emotional Intelligence.
Program investment:
(per participant)
- For attending at least one XONTECH Academy course, you receive: - a voucher worth EUR 50 for the next course, valid until the end of this year.
Guaranteed ROI > 500%
Our Team
Trainer, Coach
Marketing Director
Head of Training Department
Marketing expert
