1. Introduction

XONTECH Systems respects the right to privacy and places particular importance on the protection of personal data.

This Policy explains how XONTECH Systems collects, uses, stores and protects personal data when you use the academy.xontech.md website, as well as in communications and interactions initiated through it.

This Policy applies to individuals who visit the website, fill in forms, request information, request quotes, communicate with XONTECH Systems, or use other features available on the website.

Data processing is carried out in accordance with applicable personal data protection legislation.

2. Who is responsible for your data

Personal data controller: XONTECH Systems

Registration number (IDNO): 1018600044509
Registered address: 6A Calea Ieșilor St., office 210B, Chișinău, Moldova
Phone: +373 22 876 583
E-mail: academy@xontech.md
Website: https://academy.xontech.md

For questions regarding the protection of personal data or to exercise your rights:

E-mail: academy@xontech.md
DPO / responsible person: Lucian Chete

3. What personal data we may collect

Depending on how you interact with XONTECH Systems, we may process:

3.1. Data provided through the website’s forms

First and last name; phone number; e-mail address; company name; information included in the message sent; other information you choose to provide us with. We will only request the data necessary for the purpose for which you are using the form.

3.2. Communication data

When you communicate with XONTECH Systems by e-mail, phone or other means of communication, we may process: your contact details; the content of the communication; information about your request; the communication history, to the extent necessary for managing the relationship.

3.3. Technical data

While using the website, certain technical data may be collected, such as: IP address; browser type and version; operating system; device information; date and time of access; pages visited; information on how the website is used.

This data is used depending on the website’s actual configuration and the technical tools used by XONTECH Systems.

3.4. Consent data

Where the processing of certain data is based on the user’s consent, including in relation to the use of cookies and similar technologies, XONTECH Systems may retain information that allows demonstrating that consent was given, refused or withdrawn.

Depending on the consent management mechanism used, this information may include:

• a unique identifier associated with the consent;
• the date and time consent was given, refused or withdrawn;
• the IP address associated with the action;
• technical information about the browser and device, including browser type and version (user-agent);
• the categories of cookies or similar technologies accepted or rejected;
• information on subsequent changes to consent choices.

This information is retained for the purpose of demonstrating the existence and validity of consent, as well as to ensure compliance with legal obligations regarding personal data protection.

4. Purposes for which we use the data

Personal data may be processed for the following purposes:

a) Handling requests submitted through the website
To respond to requests, questions and requests for information submitted through the website’s forms.

b) Contacting the person who requested information
To be able to respond by e-mail or phone and, where applicable, to clarify the request.

c) Preparing and sending quotes/offers
When you request information or a quote regarding XONTECH Systems’ services, the data may be used to prepare and send the offer.

d) Managing business relationships
When a request develops into a contractual relationship, the data may be used to manage the relationship with the client and to perform the contract.

e) Commercial communications and marketing
Subject to applicable law, we may use contact details to send information about XONTECH Systems’ services, courses, events and offers. The data subject may object at any time to the processing of their data for direct marketing purposes.

f) Security of the website and IT infrastructure
Technical data may be used for: securing the website; preventing misuse; identifying and investigating incidents; maintaining the website’s operation; protecting IT systems.

g) Compliance with legal obligations
Data may be processed when necessary to comply with an obligation set out by applicable legislation.

h) Establishing or defending legal rights
Data may be retained and used when necessary for the establishment, exercise or defence of legal claims or legitimate interests.

5. Legal bases for processing

Depending on the purpose of the processing, XONTECH Systems processes personal data on the legal bases set out in art. 6 of Law No. 195/2024 on the protection of personal data.

6. The website’s forms

When you fill in a contact or request form, the fields marked as mandatory must be completed so that XONTECH Systems can process the request.

Refusing to provide the necessary data may make it impossible to handle the request.

Data submitted through a form is used for the purpose for which it was provided and, where applicable, for managing the subsequent business relationship.

7. Who we may share the data with

Depending on the purpose of the processing, the data may be accessible to:

• XONTECH Systems employees who need access to perform their duties;
• the company’s management;
• persons involved in sales and client relations;
• IT service providers;
• website hosting and administration providers;
• communication or marketing service providers, when used;
• consultants, auditors or other authorised providers, as applicable;
• public authorities, where there is a legal obligation.

XONTECH Systems does not disclose personal data to recipients who do not need it for the relevant purpose.

8. Third-party providers and services

For the operation of the website and the conduct of its activities, XONTECH Systems may use services provided by third parties, including:

• hosting;
• analytics and statistics;
• security;
• communication;
• form management;
• marketing and e-mail sending.

The list and configuration of the services used may change over time.

When a provider processes data on behalf of XONTECH Systems, the relationship is governed accordingly, in compliance with applicable legislation.

9. Cookies and similar technologies

The website may use cookies and similar technologies for: the website’s operation; remembering certain preferences; security; analytics and statistics; improving the user experience; other purposes, depending on the type of cookie.

For detailed information about the cookies used and how to manage them, please see XONTECH Systems’ Cookie Policy.

10. Commercial communications

XONTECH Systems may send commercial communications about: services; courses and training; events; news; offers; other information relevant to the recipient’s professional activity.

For marketing communications, XONTECH Systems respects the right of the individual to object to such processing.

When a communication is sent through a newsletter system, the message will include, where applicable, an unsubscribe mechanism. The recipient may unsubscribe at any time.

11. How long we keep the data

Personal data is not kept longer than necessary for the purpose for which it was collected.

The retention period may vary depending on the nature of the data and the purpose of processing. For example:

• data from a contact request — for as long as necessary to handle the request and for the period subsequently justified by the business relationship;
• data relating to quotes/offers — for the period necessary for the commercial process and thereafter in accordance with internal retention rules;
• contractual data — for the duration of the contractual relationship and thereafter for the period provided by applicable legislation or necessary for the exercise/defence of legal claims;
• data used for marketing — for as long as there is a legal basis and purpose for such processing, or until the right to object/unsubscribe is exercised, as applicable;
• technical data and cookies — in accordance with the periods applicable to each type of technology.

Upon expiry of the retention period, the data is deleted, destroyed or anonymised, as applicable.

12. Rights of data subjects

Subject to applicable legislation, the data subject may benefit from the following rights:

• the right to be informed;
• the right of access to data;
• the right to rectification of data;
• the right to erasure of data, under the conditions set out by law;
• the right to restriction of processing;
• the right to object to certain processing;
• the right to data portability, under the conditions set out by law;
• the right not to be subject to a decision based solely on automated processing, in cases provided by law;
• the right to lodge a complaint with the competent data protection authority.

Law No. 195/2024 provides for these rights and establishes the means of exercising them.

13. How you can exercise your rights

To exercise your rights or for questions about data processing, you can contact us:

E-mail: academy@xontech.md
Address: 6A Calea Ieșilor St., office 210B, Chișinău, Moldova
For the attention of: the Data Protection Officer / DPO – Lucian Chete

The request must indicate, to the extent necessary, the identity of the requester and the right they wish to exercise.

XONTECH Systems will review and resolve requests within the time limits provided by applicable legislation.

14. Data security

XONTECH Systems applies appropriate technical and organisational measures to protect personal data against: unauthorised access; loss; destruction; unauthorised alteration; unauthorised disclosure; other forms of unauthorised processing.

Access to data is limited to persons who need it to perform their duties.

15. International transfers

Where the use of certain providers or services involves the transfer of personal data outside the Republic of Moldova, XONTECH Systems will apply the requirements of the legislation on international data transfers.

Relevant information will be updated when the services or providers used change.

16. Data of contact persons of B2B clients

Within relationships with legal entities, XONTECH Systems may process the data of their representatives and contact persons, such as: first and last name; job title; professional e-mail; phone number; data relating to communication and the professional relationship.

This data is used for managing the business relationship, communicating about services and contracts, support, projects, requests and, where applicable, commercial communications.

17. Data processed as a Processor

In connection with certain services, XONTECH Systems may have access to personal data on behalf of and for its clients, acting as a Processor.

In these situations, processing is carried out in accordance with the client’s instructions and the applicable contractual terms.

The relationship between XONTECH Systems and the client is governed by a contract or a data processing addendum.

18. Updates to this Policy

This Policy may be updated when changes occur regarding: the data collected; the purposes of processing; the legal bases; the providers used; the cookies and technologies used; the retention periods; the rights of data subjects; applicable legislation.

19. Contact

For any questions regarding this Policy or the processing of personal data:

XONTECH Systems
Address: 6A Calea Ieșilor St., office 210B, Chișinău, Moldova
E-mail: academy@xontech.md
Phone: +373 22 876 583
Website: academy.xontech.md

Data Protection Officer / DPO: Lucian Chete
DPO e-mail: academy@xontech.md

The updated version will be published on this page.
Last updated: 03.08.2026