IT Service Management Foundation
It is the most recognized international standard for IT service providers and beyond.
The course provides detailed guidance for establishing an effective service management system.
The IT Service Management Foundation course is for you if:
You want a basic understanding of the ITIL framework and how it can be used to improve the quality of IT service management.
You are an IT professional working in an organization that has adopted ITIL and therefore you need to be aware of and contribute to the overall service improvement program.
You work in digital and want to scale your business.
You are already certified in the field.
Location
Online, Microsoft Teams platform.
Course format
Open/in-house
Degree
Diploma of participation.
Offered materials
PDF course support
Benefits of attending the course
01
You will bring the company you work for into a new technological era, known as the fourth industrial revolution.
02
You will help your team to embrace Agile and DevOps while utilizing the core ITIL-based ways of working.
03
You’ll help your company enjoy greater flexibility and faster time to market.
04
You’ll help simplify the transition for your company – with a smooth, easy-to-understand upgrade.
Training program
Days:
2 (two)
Sessions:
8 sessions of 3.5 hours with lunch and coffee breaks.Two sessions per day.
Daily schedule:
From 8.30 - 12.30 and 13.00 - 16.30
Course content:
- Key concepts of IT service management;
- ITIL Guiding Principles;
- The four dimensions of ITIL service management;
- The purpose and components of the service value system, the activities of the service value chain and how they interconnect;
- Key concepts of continuous improvement;
- The different ITIL practices and how they contribute to value chain activities.
Course suits you, but want more more information? Request the Course program by e-mail.
Reviews
The Course is highly interactive
The fundamental objective of this Course is to help participants understand the key concepts of service management and prepare for the ITIL certification final exam.
Trainer:
Ciprian Grancea
Program investment:
(per participant)
- For attending at least one XONTECH Academy course, you receive: - a voucher worth EUR 50 for the next course, valid until the end of this year.
Guaranteed ROI > 500%
Our Team
Trainer, Coach
Marketing Director
Head of Training Department
Marketing expert
