The Emotional Intelligence in Sales course is for you if:
You work in B2B and B2C Sales
You are employed in a mixed role service department (including sales
Location
Online, Zoom platform
Course format
Open/closed
Degree
XONTECH Academy Graduation Certificate
Offered materials
PDF course support
Benefits of attending the course
01
You will understand what Emotional Intelligence is
02
You will learn how to apply NLP techniques in the sales process
03
You’ll learn how to get over your fears and achieve significant sales results.
Training program
Days:
2 days of 2 sessions per day
Sessions:
In total +/- 6 sessions, 4 hours each, lunch and coffee breaks included.
Daily schedule:
From 8.30 - 12.30 and 13.00 - 16.30
Questions that will be answered in the course:
- What is Emotional Intelligence (EQ)?
- What is the role of EQ and what impact can it have on Sales?
- How does Emotional Intelligence work in sales?
- How can we develop our Emotional Intelligence?
- How do we leverage EQ skills and competencies in Sales performance?
- How do we maintain a high EQ in sales?
Course content
Day 1
- How customers think and feel today;
- The role of emotions in buying situations;
- Customers' emotional expectations: the "Brand Promise";
- Customer loyalty scale - 4 basic emotions;
- Customer Journey; touch points, pain points and pleasure points, moments of truth;
Day 2
- Recognizing your own and others' emotions;
- Ways to manage your emotions;
- Ways to manage customer emotions;
- Dealing with difficult moments with customers;
- How we use difficult times to generate customer loyalty;
- Create a great, lasting relationship with customers, based on emotions.
If the course is right for you, but you want more information, request the course program by e-mail.
Reviews
The activity is predominantly a workshop with practical applications.
The topics are approached by continuously linking to real case studies from the specific market or from the participants’ daily work, concepts are brought into the sphere of immediate applicability. Modern tools are used. Participants’ perspective will fundamentally change and sales skills will increase substantially. Trainers have extensive Sales experience in multiple fields and are certified as Master Trainers in Neuroscience and Microexpressions and Master Practitioners in Neurolinguistic Programming.
Course speaker
ADRIAN BARBU
Master Trainer/Executive Coach
He started his career as a team leader in Logistics in France. She has more than 16 years of practical experience as a manager in multinational companies at local and international Board level, in Sales, Marketing, Purchasing, Development.
He has subsequently gained valuable expertise in over 15 years of consulting, training and coaching for more than 150 top multinational and local companies in various industries (Automotive, Robotics, IT, Banking, Electronics, Electronics, Pharma, Insurance, FMCG, Cosmetics, Tire, Furniture and Decoration), serving some of these companies in several countries (Greece, Czech Republic, Slovakia, Hungary, Serbia, Ukraine, Bulgaria, Poland, Pakistan).
In this capacity, he assists leadership teams to create, innovate and successfully implement their companies’ medium and long-term strategies. Through the programs delivered, Adrian supports strategic thinking, team synergy, engagement, innovation and sustainable performance.
Adrian is invited on 4 continents as a Key Note Speaker at international conferences and in recent years has consistently achieved 1st place in audience feedback scores. He works as Executive Coach and volunteers as Business Mentor for student start-ups.
With a solid academic background BA in Linguistics and MBA in Business Administration, internationally certified as an Executive Coach (ICF-ACSTH), as NLP Master (Richard Bandler – School), and as an expert in Customer Experience Management, Adrian manages to create a unique, challenging, transformative experience for participants, in the classroom or online environment.
Adrian is Master Trainer for Strategy, Performance Management/MBO and Change Management, Leadership, Sales, Negotiation and Applied Emotional Intelligence.
Program investment:
(per participant)
- For attending at least one XONTECH Academy course, you receive: - a voucher worth EUR 50 for the next course, valid until the end of this year.
Guaranteed ROI > 500%
Our Team
Trainer, Coach
Marketing Director
Head of Training Department
Marketing expert
